Yes, rest assured that our support team can help if you lost your game progress or could not claim a reward.

Before you send us a message, here's what you need to know:

• If you have lost access to your previous account, please share with us its User ID or Username, as well as any additional information (such as maximum Trophies, purchase receipts, date when you lost access).

• If your account has been reset to the beginning by mistake, please share with us any screenshots you had of your progress, as well as any additional information (such as purchase receipts).

• If you participated in a game event but could not claim rewards for any reason, please describe where and how the issue happened and what kind of reward you should have obtained, as well as any screenshots or video that might help.

💬 Ready to send us a message? ⏰ We usually reply within 48 hours, but please note that it may take longer due to weekends or when we receive high amounts of messages.

Scroll down to the bottom of this page (or any other FAQ article) to find the 💬 button.