Yes, rest assured that our support team can help if you were charged for items that you did not receive even after relaunching the game.

Before you send us a message, here's what you need to know:

• We'll need a screenshot of your purchase receipt emailed from Google or Apple, with a visible order number.

• We'll also need a description of which offer you tried to purchase, and what kind of problem happened then.

💬 Ready to send us a message?

⏰ We usually reply within 48 hours, but please note that it may take longer due to weekends or when we receive high amounts of messages.

Scroll down to the bottom of this page (or any other FAQ article) to find the 💬 button.